Delivery & Returns

How soon will I receive my item(s)?

All items will be sent via Evri standard delivery which takes 2-4 business days. Please allow 1-3 business days for the order to be processed.

How much will the delivery be?

For orders of 8 items or less, delivery will be £2.95.

For orders of 9-20 items, delivery will be £6.95.

Bulk orders of more than 20 items should be done via the Contact Form.

Do you ship to my location?

We currently only ship to UK addresses. For international orders, please consider ordering from a music shop such as:

Creighton’s Collection
Telynau Vining
The Harp Studio

Can I cancel my order?

You may cancel your order by using the Contact Form. Cancellation requests received within 1 hour of placing the order will warrant a full refund. After this, full refund will only be possible if the order has not been processed and delivery arranged. If the order has already been processed, only the cost of the goods will be refunded.

How can I return my order?  

If you would like to request a refund by returning your order, you must do this within 14 days of purchase by using the Contact Form. Goods must be returned in the original condition. Customers are responsible for the cost of returning goods and ensuring they arrive safely. Refunds will be processed within 14 days of receipt of goods. Postage will not be refunded.

How can I contact you regarding my order?

Please use the Contact Form if you have any queries or would like to lodge a complaint.